Privacy Policy

Balsall Buzz Privacy Policy

This Privacy Policy was last updated 24 May 2018.

About Us

Craig Burgess trading as Balsall Buzz provides business and marketing consultancy Services, digital marketing and copywriting Services for independent businesses.

Key Terms

“Consideration” means payment or reward.

“Contact” is a person we may contact.

“Customer” is a person that has paid for any of our Services.

“Distribution List” is a list of Contacts.

“Due Diligence” means reasonable steps taken to avoid committing a tort or offence.

“Member” is a person who pays for our Services on an ongoing basis.

“Personal Information” means any information that identifies, or can be used to identify a Contact, Customer, or Member.  Examples of Personal Information include, but are not limited to, first name, last name, date of birth, email address, telephone number (landline), telephone number (mobile number), gender, occupation or other demographic information.

“Services” means any Product or Service provided by Balsall Buzz in exchange for Consideration from a Customer or Member.

“Supplier” means any business which BalsallBuzz uses to provide any of its Services.

“Website(s)” means any website(s) we own and operate or web pages, interactive features, applications, widgets, software, blogs, social networks and their associated functionality and applications, mobile, or wireless services that post a link to this privacy policy.

“Visitor” means any person who visits any of our Websites.

“You” and “Your” means, depending on the context in which it is used, either a Contact, Customer, or Member.

Privacy Policy Overview

At Balsall Buzz, including BalsallBuzz.Com and associated websites including but not limited to BalsallBuzz.Com we take personal privacy and the handling of data very seriously.  We are committed to protecting and respecting your privacy and operate to the following guidelines, alongside any others referenced on this page.

For the purpose of this policy and other policies referenced on this page, the Data Controller is Craig Burgess trading as Balsall Buzz, 68 Stoneton Crescent, Balsall Common, Coventry, West Midlands CV7 7QS.

Personal Data

Personal Data is specific Personal Information about personal or factual characteristics relating to a certain natural person or a natural person who can be specified.  This includes information such as your real name, address, telephone number and date of birth.  Information which cannot be directly linked to your real identity – such as favourite websites or number of users of a site – is not considered personal data.

Information we may Collect from You

We may collect and process the following data about Contacts, Customers or Members:

  • Any information you supply by completing forms on any of our Websites including but not limited to  This can include information you provide when registering to use our website, subscribing to any of our Services, requesting material by email, or by post, or when requesting additional Services.  We may also ask you for information for the purpose of entering competitions, participating in promotions, or when you report a problem with our website.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data.  In some instances, the data we collect may be required for billing purposes, as a means of recording resources you are accessing.

Collection and Processing of Personal Data

Balsall Buzz is committed to preserving the privacy of users of our Website(s) and any Contact, Customer, or Member, or persons that have shared data with us, to receive emails, newsletters, marketing or other publicity materials. 

When you visit our web pages, our web servers always temporarily save for security purposes the connection data of the computer connecting to our site, a list of the web pages that you visit within our Website(s), the date and duration of your visit, the identification data of the type of browser and operation system used as well as the website through which you linked to our site.

Personal information such as your name, address, telephone number or email address is not collected unless you provide this data voluntarily.  Examples of this include but are not limited to the completion of online contact forms, registrations for newsletters, training courses, webinars or presentations, surveys, competitions, fulfilment of contracts or requests for information.

Certain areas of the Balsall Buzz websites including, but not limited to, BalsallBuzz.Com may require registration or a password for access.  Where we have given you a password, or you have chosen one for yourself, which enables you to access certain parts of any of our websites, you are responsible for keeping this password confidential.  We ask you not to share any such passwords with anyone else.  Information obtained from users of these areas may also be used for Balsall Buzz’s marketing purposes within the limits of national, or European Law, whichever applies.  Balsall Buzz provides a right of access and rectification of personal data under the applicable legislation.

Certain shipment data will be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.

In such instances where we require one of our Suppliers to hold Personal Information about Contacts, Customers or Members we conduct Due Diligence to ensure they are GDPR Compliant.

The data that we collect from you may be transferred to, processed and/or stored at a destination outside the European Economic Area (“EEA”).  By submitting your personal data, you agree to this.  In all such instances, we will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy, including that any such Supplier has demonstrated Compliance with the General Data Protection Regulation (GDPR), established by European Law.

How We Use Cookies

A Cookie is a small file which asks permission to be placed on your computer’s hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.  We use traffic log cookies to identify which pages are being used.  This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.  We only use this information for statistical analysis purposes and then the data is removed from the system.  Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  This may prevent you from taking full advantage of the website.

Utilisation of and passing on of Personal Data

The information we hold about you could be used in any of the following ways or purposes laid out below:

  • For newsletters
  • The tailoring, or personalisation of content that makes it more useful or relevant to you or the device(s) you are using
  • The provision of information, products or Services that you requested or which we feel may be useful, helpful or relevant to you
  • The creation of custom audiences in Facebook for the purpose of targetting, or retargeting advertisements we consider to be specific to you, your interests or needs.
  • To deliver contractual obligations arising from our relationship
  • To enable interactive features of our Service to function
  • To notify changes to our products, Services, policies, terms and conditions

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and Services from third parties which we consider could be of interest, or benefit to you.  If you do not want to be contacted about such goods or services by third parties, please email to opt out from any such communications and we will arrange to have your preferences updated.  In some instances, we may store information about Contacts, Customers and Members on multiple Distribution Lists.  The purpose of Distribution Lists is intended to ensure our communications are as relevant to you as possible, depending upon the nature and status of our relationship.

We may disclose your personal information in the following circumstances:

  • When dealing with any prospective seller or buyer of any of our business or assets at an appropriate stage of the Due Diligence process of the purchaser
  • If we are required to do so by law, any applicable regulation or to protect the rights, property, or safety of ourselves or others.  This may include any disclosure to law enforcement agencies or other companies and organisations in connection with fraud protection and credit risk reduction.

Information from Balsall Buzz

Balsall Buzz would like to contact you in order to provide you with the latest information about updates to our Website or our offers, news, products and Services.  If you contact or register with Balsall Buzz on our Website pages, or any of our associated digital-media channels, we sometimes request that you indicate whether or not you would like to receive direct advertising material from us.  If you are already a Contact, Customer or Member of Balsall Buzz, you will naturally continue to receive necessary information about important changes in connection with existing contracts (e.g. rate changes).

Your Rights

You can ask us not to process your personal data for marketing purposes.

We will usually inform you if we intend to use your data for marketing or publicity purposes before we collect your personal data, or if we intend to disclose your information to any third party for such purposes.

You are entitled to exercise your rights by emailing craig @ <== remove spaces before sending

Our website or other digital communications may contain links to and from websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

You may request details of personal information which we hold about you under the Data Protection Act 1998 and EU General Data Protection Regulation 2018 (GDPR).  A small fee will be payable.  If you would like a copy of the information held on you please write to Craig Burgess, Balsall Buzz, 68 Stoneton Crescent, Balsall Common, West Midlands CV7 7QS.

If you believe that any information we hold about you is incorrect or incomplete, please write to or email us as soon as possible, at the above address.  We will promptly correct any information found to be incorrect.

Downloadable Privacy Policy

Click on the link to download our Privacy Policy for your records.